7:44 ..l docs.google.com Written documents 4 points Employees in engineering and marketing often disagree with each other in how to achieve a target mainly because they have unique backgrounds, experiences, and training. The most apparent source of conflict here is: scarce resources language. goal incompatibility differentiation. task interdependence. 5 points SISPA Corporation manufactures home appliances and other electronic products. SISPA is planning to introduce a new refrigerator model. The marketing manager at SISPA has developed a marketing plan for 7:44 ..l docs.google.com Inquisitor 4 points Several employees in a newly formed group must work together to develop a new product. No one in this group has worked with anyone else in this group before and the development of this product has not been attempted previously. According to the media richness model, which of the following communication channels is most appropriate in this situation? Email Bulletin boards Face-to-face meetings Telecommuting Written documents 4 points Employees in engineering and marketing often disagree with each other in how to achieve a target mainly because they have 7:44 .nl docs.google.com 6 points Employees at RESOURCE International have been frustrated with the management on just about everything. The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve problems. Both sides have decided to seek third-party dispute resolution. Management prefers a third-party intervention that has high process and decision control while employees prefer a high level of process control and not decision control. Management at RESOURCE International appears to prefer which of the following types of third-party intervention? Mediator Competitor Arbitrator Negotiator Inquisitor 7:44 . 5 points docs.google.com Jassem is a sales officer who has been underperforming over the last three months. At the last monthly operations cycle meeting, he was given a warning. As the time for the next meeting draws close, Jassem fears his boss reprimanding him. Two days before the meeting, Jassem informs his manager that he has confirmed six deals in the last few days, one of which involves multiple orders for their machines. He, however, skips the detail that these are the only six orders he has been able to obtain in the whole month. Which one of the barriers to effective communication is depicted here? grapevine filtering information overload silence language 7:44 . docs.google.com You strongly disagree with the 4 points course of action your group has decided on but when you speak up in the first meeting, you are hushed. Your group never explores alternate plans or attempts to identify flaws in the plan they have chosen. After being hushed, you don't feel that you can express your dissent, and even if you do, it won't matter because you're sure you won't be heard. The group seems to be suffering from Poor communication Primary choice favoritism The fallacy of principle belief Teamthink Groupthink 5 points Jassem is a sales officer who has been underperforming over the last three months. At the last monthly operacions cycle 7:44 . docs.google.com 5 points Shadi recently went to a communication workshop to help improve her workplace performance. He learned that in effective communication, she should resist forming an opinion until the speaker has finished, then attempt to empathize with the listener, and finally effectively respond to the speaker. He learned techniques regarding maintain eye contact and sending back channel signals to show interest. When Shadi attempts to empathize with the speaker, this is known as: Sensing Evaluating Understanding Responding Identification You strongly disagree with the 4 points efetinho