8 DEMONSTRATE A CAN DO ATTITUDE. Sometimes we forget that there is always something you can do. For the next 24 hours, write down any negative phrases you catch yourself using, such as I can't, it's not my job." and "There's nothing I can do." For each situation, restate the negative phrase in a positive way. Place your list of negative and restated phrases somewhere easy to locate. You'll revisit these phrases in Chapter 9. 9. ASSESS YOUR INTERPERSONAL SKILLS. When hiring people for front-line positions, companies look for people with good interpersonal skills and a customer service orientation. Write down your answers to the following questions. You will consider your answers in Chapter 9. a Do I have a positive attitude? b. Do I enjoy helping other people? c Do I enjoy solving problems? d Do I consider myself a team oriented person? e. Do I enjoy working with other people? NEXT PAGE RRELIS PAGF Week 1: Hands-On Project (Lab) Complete Hands-On Projects #8 and #9 on pages 46-47 of the Customer Service Text Type your responses in a Word Document and upload it to the above assignment link. *Your responses to both hands-on projects should consist of a minimum of 1 page combined