= 8	Frank	Tim
Average number waiting (Lq)	7.1111	3.2000
Average number in system (L)	8.0000	4.0000
Average time waiting (Wq)	0.8889	0.4000
Average time in system (W)	1.0000	0.5000
Probability of waiting (Pw)	0.8889	0.8000

Two different applicants are being considered for a customer service position and only one can be hired. One (Frank) has limited experience and can be hired for $16 per hour and has an average service rate of 9 customers per hour. The other applicant (Tim) has more experience and can service customers at 10 per hour, but this applicant would get paid $24 per hour. Assuming customers arrive at a rate of 8 customers per hour and the company assigns a customer waiting cost of $10 per hour.

Use the above data to calculate the total operating cost for each applicant and indicate clearly which one would provide a better operating cost for the company.

SHOW WORK CALCULATING MANUALLY