Question: 8. List the implementation steps that follow after the vision statement and broad objectives have been developed? 9. List and briefly explain implementation approaches that

8. List the implementation steps that follow after the vision statement and broad objectives have been developed?

9. List and briefly explain implementation approaches that should be avoided?

10. Implementation of total quality happens in phases. Explain each phase in the order it occurs?

11. What is ISO 9000 registration, and how does it relate to total quality?

12. List the various categories of criteria for the Malcolm Baldrige National Quality Award?

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