Question: 8 Matching Questions Cause-and-effect product-oriented layout ODDE module inputs 1. This determinant of service quality involves performing the service right the first time costs result

8 Matching Questions Cause-and-effect product-oriented layout ODDE module inputs 1. This determinant of service quality involves performing the service right the first time costs result from finding defective 2. parts or services before delivery to the customer It use a schematic technique to discover 3. possible locations of quality problems. It is called also "Ishikawa diagram". 4. Repetitive focus and mass customization use reliability Cross-docking 5.

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