$8$: Mini Case: Bloomingdale's Uses Interactive Platform to Improve Safety Knowledge

Bloomingdale's also allowed for some customization in the learning system because different stores and departments often

dealt with very different challenges and opportunities. This customization led to greater engagement across the various areas

the organization. Finally, the effectiveness of the learning was measured with the Employee Knowledge Platform, which helpe

Bloomingdale's determine its impact on important outcomes $($i$.$e$.,$ individual behaviors and results$).$ This allowed managers te

get a gauge of how well associates, teams, and stores were learning and applying the information on the job.

Not only does Bloomingdale's have an engaging training program that motivates a tech$-$oriented workforce, but the company

also has a way of measuring its impact on the business as a whole. The approach has been very effective. The company has

saved millions of dollars by decreasing the number of safety claims it addresses.

Zorosis, a jewelry store, recently discarded its traditional employee training modules and upgraded to an innovative onlin

learning system in which employees are now required to access their training material. To facilitate an ongoing learning

process that would keep employees motivated to learn, the store should ensure that:

a$.$ it curbs the use of gamified activities on the platform to avoid careless use.

b$.$ it avoids learning activities during periods of downtime.

c$.$ it allows for customization in its learning system.

d$.$ its training content is delivered in an exhaustive manner to enable deep learning.