8 questions:

1-Performance drivers used to minimize equipment down time would be associated with which balanced scorecard perspective?

Select one:

a. Innovation and learning perspective

b. Customer perspective

c. Business process perspective

d. Financial perspective

2-Which statement is true of the change process for a strategic facility plan?

Select one:

a. Strategic facility plans should be updated only as they expire, every 3 to 5 years.

b. The change process records problematic areas but not areas of particular success.

c. Interim changes require executive or board approval, even when minor.

d. Significant changes may require a detailed business case to propose the change.

3-Facility staff treat a facility manager with more respect because of his attendance at corporate strategy sessions. What is this type of personal influence called?

Select one:

a. Referent power

b. Information power

c. Coalition power

d. Representative power

4-Which of the following is true of power versus influence?

Select one:

a. Position power cannot be exercised without personal influence.

b. A manager uses reward power to grant a subordinate personal influence.

c. Position power is necessary but not sufficient for effective leadership.

d. Personal influence is solely at the discretion of subordinates.

5-According to Hersey-Blanchard's situational leadership theory, what style of leadership should a facility manager take when a subordinate has high technical skills for a task but expresses unwillingness to take responsibility for the task?

Select one:

a. Participation

b. Telling

c. Delegation

d. Selling

6-Where should facility managers start when developing goals for the facility management organization?

Select one:

a. An internal focus on FM mission and vision.

b. An internal focus on FM employee and contractor needs.

c. An external focus on laws, standards, and regulations.

d. An external focus on the entire organization.

7-A facility manager wants to use some union employees on a facility management project. What is one aspect the facility manager would NOT need to negotiate with union representatives?

Select one:

a. Temporary shifts in duties for union workers

b. Wages for the union workers

c. Transitional services such as training or mentoring

d. Use of union versus non-union workers on the project

8-Which approach to innovation often originates from external sources?

Select one:

a. Reengineering

b. Change management

c. Best practices

d. Continual improvement