Question: 8. Responding to Negative Social Media Posts. As the assistant manager of the Grand Superior Hotel, you are responsible for monitoring social media feeds and

8. Responding to Negative Social Media Posts. As the assistant manager of the Grand Superior Hotel, you are responsible for monitoring social media feeds and responding to both complaints and positive feedback. This morning, you came upon the following review, and you must now respond appropriately. The Grand Superior is a boutique hotel, not part of a chain. The manager insists that complaints be dealt with on a case-by-case basis.

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