$8.)$The process for renewing a driver's license at the Archer County Courthouse is as follows. First, the clerk fills out the application; then the clerk takes the driver's picture; and finally a typist enters the info into the computer system and processes the new license. It takes an average of seven minutes to fill out an application, two minutes to take a picture, and eight minutes to process the new license. Due to county and state budget cuts, Archer County Courthouse now has only four clerks and three typists and $41$ drivers are to be processed each hour. What is the current labor utilization of each labor type? Round your answers to the nearest whole number.

Clerks: $\%$

Typists: $\%$

Where is the bottleneck in this three$-$stage process?

The ability of the system is limited to $.$

How might the job and process design be improved?

The best way to help alleviate this bottleneck is by using work practices and technology to the standard processing times

$9.)$You have just been promoted to manage the process defined by the five stages A to E shown in the accompanying figure. After three months on the job you realize something is not right with process capacity because your employees experience big pile$-$ups of work' things take too long to be processed; the opportunity for error is increasing; and the entire process is approaching chaos. Do a capacity analysis of this process. The numbers in parentheses $($#$)$ are the time in minutes to complete one unit of work. Demand on the process averages $44$ units per hour and each unit must be worked on by all five stages. Administrative clerks complete Stages A and B$.$ The assistant manager completes Stages D and E$.$ Processing times per stage can be combined when labor is assigned two or more stages $($i$.$e$.,$ the resources are pooled$).$ The coding specialists takes care of Stage C$.$

How many administrative clerks should be hired, assuming a target utilization for them of $85$ percent? Round your answer up to the nearest whole number.

clerks should be hired.

What is the current labor utilization of the coders if three coding specialists are currently on duty? Round your answer to the nearest whole number.

$\%$

What is the total process $($output$)$ capacity in units per hour for the five$-$stage process A to E$,$ assuming three administrative clerks, three coding specialists, and five assistant managers are on duty? Round your answer down to the nearest whole number.

units per hour

Where do any bottlenecks exist?

Given the staffing levels in $($c$),$ are the bottleneck but are a close second.

What do you recommend to improve this process?

standard processing times seems like a good option without hiring additional employees.

$10.)$Perform a capacity analysis, using the process structure defined by the five stages A to E below. The numbers in parentheses $($#$)$ are the time in minutes to complete one unit of work. Demand on the process is $27$ units per hour, and each unit must be worked on by all five stages. The administrative clerk$($s$)$ complete Stages A$,$ B$,$ and D$.$ The assistant manager completes Stage E$.$ The coding specialists takes care of Stage C$.$

How many administrative clerks should be hired, assuming a target utilization for them of $84$ percent? Round your answer up to the nearest whole number.

clerks should be hired.

What is the current labor utilization of the coders if two coding specialists are currently on duty? Round your answer to the nearest whole number.

$\%$

What is the total process $($output$)$ capacity in units per hour for the five$-$stage process A to E$,$ assuming seven administrative clerks, two coding specialists, and three assistant managers are on duty? Round your answer down to the nearest whole number.

units per hour

Where's the bottleneck$($s$)$ exist?

Given the staffing levels in $($c$),$ are the bottleneck.

What do you recommend to improve this process?

processing times $($ units$/$hour$)$ might help to improve the work load balance.