8)

When analyzing your audience it is important to consider?

a.

Audience demographics.

b.

Audience psychographics.

c.

All of the above.

d.

Audience cultural differences.

9)

When delivering bad news, you want to accomplish all of the following goals except?

a.

To gain acceptance for the bad news.

b.

To convey the bad news.

c.

To encourage questions and correspondence from the reader.

d.

To maintain a good image for your organization.