81. In chapter 8 we found there are three different uses representing the term quality.

True

False

82. In chapter 16 we find that SCM reflects tightly integrated value-added processes that cut across organizational boundaries.

True

False

83. In a product-imitator strategy marketing should not focus on product design.

True

False

84. In chapter 8 we learned that service quality dimensions are different from those of product quality.

True

False

85. In the paper on Performance Measurement for Chapter 7 Additional Reading, the authors stated that that Supply Chain Management could be considered as a tactical aspect.

True

False

86. Cost of quality is based only on failure costs.

True

False

87. The supply chain is a network of manufacturing services.

True

False

88. Corporate transparency for all stakeholders is not necessary due to technological advances.

True

False

89. According to the paper by Dues et al for chapter 7, lean logic is not concerned with environmental issues like green logic.

True

False

90. According to the paper by Cukrovic & Souff for chapter 16, ISO 14001 cannot help a firm's competitive advantage because it is voluntary.

True

False