85. When an organization engages in ___________ it makes the business decision to move the development or operation or maintenance of selected IT systems to an outside firm (for a fee) on either a temporary or long-term basis.

	a.	Outsourcing
	b.	Commission
	c.	Subscription
	d.	External provisioning

86. The complete process of managing quality is bigger than just testing it also includes are variety of QA functions as well as product design and process improvements.

	a.	True
	b.	False

90. Some firms offer __________________, which are meant to provide support for very common transactions like order-processing and billing, and these things are web-based too. a. application service providers (ASP)

b. Internet business services (IBS)

c. outsource hosting providers (OHP)

d. fixed outsourcing services (FOS)

91. Aside from the subscription model, there is also the _______________ where an external firm charges a variable fee based on the volume of transactions or operations performed by the software they provide.

a. SaaS model

b. subscription model

c. usage model

d. interpolated model

93. If you want to send a report to higher levels in an organization then the report, in general, should include far more detail for those people at the higher levels of the organization that it might if it was instead sent to people at lower levels of the organization.

a. True b. False

94. If you are designing a system that allows continuous data entry then you are probably designing a batch input system.

a. True b. False

95. User satisfaction, plus things like support for business functions and system effectiveness, all depend very much on the ______________ of the user interface.

a. testability

b. usability

c. encapsulation

d. abstraction