8.6 Direct Claim: But It Doesn't Work! (Obj. 3) After you receive an unexpected bonus, you decide to Indulge and buy a new ultra HD 4K TV. You conduct research to compare prices and decide on a Sony 65-Inch ultra HD 4K TV Model KD-75X9405C. You spot the TV at Best Buy for $2,798.00 plus tax, the lowest price you could find. You sell your old TV to make room for the Sony and spend several hours installing the new set. It works perfectly, but the next day when you go to turn it on, nothing happens. You check everything, but no matter what you do, you can't get a picture. You are without a TV and have wasted hours hooking up the Sony. Assuming it's just a faulty set, you pack up the TV and drive back to Best Buy. You have no trouble returning the item and come home with a second Sony. Again you install the TV, and again you enjoy your new purchase. But the next day, you have no picture for a second time. Not looking forward to your third trip to Best Buy, you repack the Sony and return it. The customer service representative tries to offer you another Sony TV, but you decline. You point out all the trouble you have been through and say you would prefer a more reliable TV from a different manufacturer that is the same size and in the same price range as the Sony. Best Buy carries a Panasonic (Model TX-65C2952) that fits your criteria, but at $4,997.95, it is much more than you had budgeted. You feel that after all the prob- lems you have endured, Best Buy should sell you the Panasonic at the same price as the Sony. However, when you call to discuss the matter, you are told to submit a written request. YOUR TASK Write a direct claim letter to Shelly Wainwright, Manager, Best Buy, 11 Washmill Lake Dr, Halifax, NS B3S OC4, asking her to sell you the TV for less than the adver- tised price. Alternatively, if your instructor directs, write this message as an e-mail