9 12 15 18 21 Question 18 (2 points) The network made up of the company, suppliers, distributors, and ultimately customers who partner with each other to improve the performance of the entire system in delivering customer value is? manufacturer network distributor network Ovalue delivery network supply chain 4 Question 19 (1 point) Drop shipper An intermediary that gives orders and payment from the customer, then arranges to have the merchandise shipped to the customer indirectly from the supplier True False Question 21 (1 point) Vertical conflict occurs among firms that perform the same function at the same level of the channel. True False