Question: 9. Does the CRM Technology Use a Relational Database to store and access information? (Victor) 10. Does the CRM Technology have or use an Artificial

9. Does the CRM Technology Use a "Relational Database" to store and access information? (Victor) 10. Does the CRM Technology have or use an Artificial Intelligence resource/capability? Is this resource owned (in-house), or does it use an external (other company) A.I. resource? (if so, name that company/resource). (Victor)

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