9 In process mapping, the following indicates an activity or a task. Double arrow Diamond Box Oval Triangle Research has shown that if you invest in which of the following activities, you will end up with an attitude of continuous and constant improvement. a. Create Value for the customer b. Assure quality at the source c. Stick to the rules d. Look out for your own team e. All of the above O f. Only a and b "Structure refers to ? Characters of a story Middle of a story Plot of a story Beginning of a story End of a story What does a successful businesses do to insure that work is finished as expected? Fill rates by orders Create a global standards management process Globalize Freeze inventory balances It defines the workflow of tasks