1. • In process mapping, the following indicates an input or output.

     • Double arrow
     • Oval
     • Diamond
     • Triangle
     • Box
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     Research has shown that if you invest in which of the following activities, you will end up with an attitude of continuous and constant improvement.

     • a. Respect every individual
     • b. Focus on the process
     • c. Seek perfection
     • d. Look out for your own team
     • e. All of the above
     • f. Only a, b, and c

   If the bottleneck still exists, consider making investments to improve either how the bottleneck process works or to increase its capacity. This describes which of the five focusing steps of Theory of Constraints?

   • Elevate
   • Subordinate
   • Repeat
   • Exploit
   • Identify

   How many calls a customer service agent can handle per hour is an example of what?

   • Inventory
   • Capacity
   • Hurdle Rate
   • Infinite Loading
   • None of the above

   Building a one-of-a-kind output is an example of which process?

   • Project
   • Job Shop
   • Batch Process
   • Assembly Line
   • Continuous Flow
   • None of the above

   Delivering to promise meant manufacturing has to interrupt operations to produce a rush order, causing operating costs to soar is an example of what?

   • a. Excess and obsolescence
   • b. Silo mentality thinking
   • c. Organizing by functions
   • d. Fill rates by order
   • e. Both b & c
   • f. All of the above