Question: 9 of 2 9 Concepts completed Multiple Select Question Select all that apply Identify the sources of both desired and predicted service expectations. ( Check

9 of 29 Concepts completed
Multiple Select Question
Select all that apply
Identify the sources of both desired and predicted service expectations. (Check all that apply.)
Implicit service promises
Perceived service alternatives
Word-of-mouth communication
Past experience
Situational factors
Explicit service promises
9 of 29 Concepts completed Multiple Select Question Select all that

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