9 Which continuous improvement process width is used when computing process capability index Cp? 040 050 10 What are the five steps in the Six Sigma approach? Decide, certify, examine, enliven, dictate Define, measure, analyze, improve, control o Identify, quality, consider, enrich, manage Determine, metric, access, increase contain 11 Which appropnate organizational action can provide insight and guidance to reduce variation and further convey managements need to be responsible for quality o Develop Taguchi's loss function of nonconformance Apply Juran's 10 standards of product development Implement Deming's 14 points to quality improvement O Introduce Feigenbaum's quality control charts