A. 1 Normal 1 No Spac... Heading 1 Heading 2 Title Subtitle Paragraph Beactivate Styles 250.5: Supervision in the Hospitality Industry Fifth Edition Chapter 3 Case Study 1 Hobson's Choice: Finding the Best Server for the Job Bill Hobson, general manager of McEitzhugh's, an independent, casual dining restaurant, was working late on a Thursday night, reviewing the interview notes he had gathered for a server opening he had to fill right away. On Monday, his assistant manager, Gretchen Jensen, conducted the first round of interviews and eliminated seven of the applicants. This morning Bill personally interviewed the remaining three candidates and this afternoon he asked the staff who had met them for their own impressions. Bill had told each candidate that he would let them know his decision by 3 o'clock Friday afternoon But the decision was not as easy as he had anticipated. Each candidate had arrived for the interviews well-groomed, well-dressed, and on time. They all had either some restaurant experience or hospitality education Even so, none was an obvious choice for the job, each person came with his or her own strong points and weak points. Bill hoped that by going over his second-interview notes one more time he would at last be able to make a decision Because service skills and availability already seemed a given for these three candidates, Bill had focused on a series of questions designed to find out how well each applicant would fit in with the McFitzhugh's team How well would they hold up under pressure? Were they able to laugh at themselves? Did they have customer-friendly, team-friendly personalities? To find out, Bill had developed four specific questions 1 "How well do you think you work with people? Although most of the McFitchhis team is made up of people under the age of 25. they have various education, family, and style backgrounds They don't all share the same work ethic. Yet when they are on the job, everyone has to work smoothly together if they are going to successfully serve their guests. There is no room for lone A. 1 Normal 1 No Spac... Heading 1 Heading 2 Title Subtitle Paragraph Beactivate Styles 250.5: Supervision in the Hospitality Industry Fifth Edition Chapter 3 Case Study 1 Hobson's Choice: Finding the Best Server for the Job Bill Hobson, general manager of McEitzhugh's, an independent, casual dining restaurant, was working late on a Thursday night, reviewing the interview notes he had gathered for a server opening he had to fill right away. On Monday, his assistant manager, Gretchen Jensen, conducted the first round of interviews and eliminated seven of the applicants. This morning Bill personally interviewed the remaining three candidates and this afternoon he asked the staff who had met them for their own impressions. Bill had told each candidate that he would let them know his decision by 3 o'clock Friday afternoon But the decision was not as easy as he had anticipated. Each candidate had arrived for the interviews well-groomed, well-dressed, and on time. They all had either some restaurant experience or hospitality education Even so, none was an obvious choice for the job, each person came with his or her own strong points and weak points. Bill hoped that by going over his second-interview notes one more time he would at last be able to make a decision Because service skills and availability already seemed a given for these three candidates, Bill had focused on a series of questions designed to find out how well each applicant would fit in with the McFitzhugh's team How well would they hold up under pressure? Were they able to laugh at themselves? Did they have customer-friendly, team-friendly personalities? To find out, Bill had developed four specific questions 1 "How well do you think you work with people? Although most of the McFitchhis team is made up of people under the age of 25. they have various education, family, and style backgrounds They don't all share the same work ethic. Yet when they are on the job, everyone has to work smoothly together if they are going to successfully serve their guests. There is no room for lone