a. 11. Outline a research design using observation for each of the fol- lowing situations: A bank wishes to collect data on the number of customer services and the frequency of customer use of these services. b. A state government wishes to determine the driving pub- lic's use of seat belts. A fast-food franchise wishes to determine how long a cus- tomer entering a store has to wait for his or her order. d. University food services wonder if a smartphone app with which students can order food ahead of time will cut down on wait times and food waste. An overnight package delivery service wishes to observe delivery workers beginning at the moment when they stop c. e. f. the truck, continuing through the delivery of the package, and ending when they return to the truck. A political consulting agency would like to study consum- ers reactions as they view national candidates' political commercials airing on cable and broadcast television