Question: (A) 5S (B) takt time (C) standard work (D) visual factory 6. The first step in defining the requirements for any product or service is

(A) 5S (B) takt time (C) standard work (D) visual factory 6. The first step in defining the requirements for any product or service is (A) conducting a cost-benefit analysis (B) identifying the customer (C) benchmarking the competition (D) performing joint application development 7. What is the first step in a process improvement project? (A) Eliminating errors (B) Reducing variation (C) Planning for continuous improvement (D) Understanding the process 8. The charter for a team project should include which the following? (A) Assignment of team tasks B) Scope of the project (C) Overall business plan (D) Project budget

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