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Summative exam

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Question $36$ of $50$

You are working for an online retailer and you get an email from an upset customer. Their delivery was expected yesterday and still has not arrived. Which phrase is best to use in your response to the customer?

"I can see why you're frustrated."

"Sometimes deliveries can get held up depending on when you placed the order."

"Estimated delivery dates provide us with only a guess as to when your item will arrive. Do you have a tracking number?"

"Did you need to receive the item yesterday for an important occasion?

"I know you expected the item yesterday, but exactly when the shipping companies will deliver your item is out of our control."