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Summative exam

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Question $34$ of $50$

You are speaking with an angry customer who feels they have been overcharged. What is the best example of an acknowledging statement you can use to support this customer?

$"$We take overcharge complaints seriously, and l$\text{'}$ll be sure to inform my supervisor."

"I understand that overcharging can be upsetting, but we have strict policies in place."

"I know it's frustrating to be overcharged. Let's work together to resolve this issue."

$"$We regret any inconvenience the overcharge may have caused. I'll look into it immediately."