Question: a . A local e - commerce business is experiencing customer complaints related to late deliveries and order mix - ups. As the operations manager,

a. A local e-commerce business is experiencing customer complaints related to late deliveries and order mix-ups. As the operations manager, explain how you would redesign the operations processes (including layout, scheduling, quality control, and supplier coordination) to improve both service quality and customer satisfaction. Provide justification for each change proposed.

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