Question: (a) Analyze the links between TQM and HRM with reference both to this case study and more generally. (b) What does the case study demonstrate

(a) Analyze the links between TQM and HRM with reference both to this case study and more generally.

(b) What does the case study demonstrate about the contribution a personnel/HRM function can make to the development of TQM in an organization?

(c) How might the principles of TQM be applied to a personnel function?

(d) What general implications does TQM have for industrial relation?

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