A B C D E F G H M N 0 4 21 6 7 1 2 An insurance service provider monitors the process of handling customer queries for new insurance quotes using a control chart. The process has five steps 3 and after preliminary analysis a set of parameters was identified as critical. If these parameters were not properly addressed, the process is considered to 4 have been executed incorrectly. Everyday, samples are drawn from the process and defects measured. Each sample is of size 100. The following table has 25 5 such samples drawn over two-month period. 6 1. Setup a control chart for the process. 7 2. Is the process under control? Plot the samples on the control chart. Please identify all possible indicators of the process being in or out of control. 8 9 LO 11 Sample No. No. of Defects 12 1 10 13 2 13 14 3 20 15 16 5 16 17 23 18 3 19 10 20 12 21 22 24 23 12 17 24 13 15 25 13 26 15 24 27 16 19 28 17 13 29 22 30 19 6 31 20 23 82 21 23 33 22 10 34 23 13 35 24 17 36 25 13 37 8 9 10 4 11 14 18 28