Question: A call center has m = 1 0 agents. On average, there are 3 0 phone calls arriving to this call center in an hour.
A call center has agents. On average, there are phone calls arriving to this call center in an hour. It takes each agent on average minutes to answer one phone call. Assume the coefficients of variation for the interarrival time and service time are both Keep decimal places if required.
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a What is the average interarrival time a in minutescall point
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