Question: A call center uses multiple Customer Service Representatives (CSRs) to handle calls from customers during the 8:30 AM to 9:00 AM time period. Round your

A call center uses multiple Customer Service Representatives (CSRs) to handle calls from customers during the 8:30 AM to 9:00 AM time period.

Round your answer to 3 digits after the decimal point if it is not an integer. Do NOT use comma in your numeric answers.

Suppose that the call center uses two CSRs, the processing time is 2 minutes per call per CSR, and the call center received a total of 28 calls during the time period. The total capacity of the CSRs is _calls per minute, the flow rate was _calls per minute, and the utilization of the CSRs is _%.

Suppose that the call center uses two CSRs, the call center received a total of 30 calls during the time period, and the utilization of the CSRs turned out to be 75%. The total capacity of the CSRs is _calls per minute, the processing time per call per CSR is _minutes, and the CSRs can handle a total of _calls during the time period.

Suppose that the call center received 24 calls during the time period, the processing time is 3 minutes per call per CSR, and the utilization of the CSRs turned out to be 80%. The total capacity of the CSRs is _calls per minute, and the call center needs _CSRs to handle those calls during the time period.

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