A Canadian bank has received multiple complaints from customers concerning its Philippines-based call center. The bank is
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Question:
Critically evaluate the major concerns and problems faced by an HR manager in such a scenario and make a recommendation as to how you (in the role of HR manager) might approach these circumstances. What should your first steps be?
Related Book For
Auditing and Assurance Services Understanding the Integrated Audit
ISBN: 978-0471726340
1st edition
Authors: Karen L. Hooks
Posted Date: