The knowledge management planning committee would like to evaluate performance measures.  They ask "Does our system have all the right measures in place?" Your large, multi-site HCO generates about 2,000 different measures each month, supporting several hundred operational scorecards and strategic scorecards for each service line or geographic site. " Are we missing measures that would improve mission achievement?" was the theme of the committee's discussion.  You'll be forming a process improvement team.  You want to explain to the PIT what constitutes a "right measure" and how we identify measures that will improve mission achievement.

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When evaluating performance measures its crucial to ensure they align with the organizations mission goals and strategic objectives Heres how to define and identify the right measures to improve missi... View the full answer