Question: A client arrived on time for an appointment. They have been waiting for almost 3 0 minutes. They appear to be growing impatient, as evidenced

A client arrived on time for an appointment. They have been waiting for almost

30

minutes. They appear to be growing impatient, as evidenced by their sighs as they pace in the front office waiting area. The personnel they are scheduled to see has been on a conference call for over an hour. The conference call was scheduled to end at the same time this appointment was to start.

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