A client contacts you to get information about arranging an African safari for an extended family group
Question:
A client contacts you to get information about arranging an African safari for an extended family group of 18 people. The client mentions that she has been "surfing the web" and has come up with "Budget Safaris", a tour operator that you have never heard of. Your preferred supplier for Africa is "Lifestyle Safaris". They have been a preferred supplier for the last few years. You have booked several trips for clients through Lifestyle Safaris, and you have an excellent relationship with them. You do a bit of checking and find that the group price is somewhat higher (10%-15%) by going with Lifestyle Safaris rather than Budget Safaris.
Important note: Both of these suppliers are fictitious. Any resemblance to existing tour co For this section, write a short essay that includes your answers to the following questions (please respond to all questions below):
How will you approach this situation? What are some of the things to consider when comparing tours/ tour companies?
What are some benefits that a preferred supplier might provide that are not immediately apparent to a client?
How will you present your recommendation(s) to your clients, with their best interests (and yours) in mind? (Remember to incorporate benefit statements.)
Auditing A Practical Approach with Data Analytics
ISBN: 978-1119401742
1st edition
Authors: Raymond N. Johnson, Laura Davis Wiley, Robyn Moroney, Fiona Campbell, Jane Hamilton