Question: A client had booked services that were linked to all three of your businesses and has now had to cancel their wedding with a week

A client had booked services that were linked to all three of your businesses and has now had to cancel their wedding with a week to go. It has become apparent that the existing agreements that you have developed are not clear enough in relation to cancellations and refunds.

You are to discuss and agree on amendments to the agreements to cover this situation and further situations like this in the future.

Ensure that you use this as an opportunity to maintain and nurture the business relationship by using effective communication skills during discussions and when agreeing on changes that you will all approve with each other.

After the meeting, make a copy of the original contracts and include approved changes to the contracts as amended versions and compose an email to each of the business representatives.

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