Question: A college student is registering for classes and sees multiple sections of a needed course. If the students goes on a website to see ratings

A college student is registering for classes and sees multiple sections of a needed course. If the students goes on a website to see ratings for various professors' review from former students, they are demonstrating the power of on desired and expected service expectations.

Multiple Choice

explicit service promises

implicit service promises

word

-

-

mouth communications

past experience

None of the choices are correct.

A college student is registering for classes and sees multiple sections

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