A$)$ Complete a Pareto Chart and Graph for the total number of complaints from each category. In a text box, comment on how this may help you improve the patient satisfaction at Eastern Hospital.

B$)$ Complete a run chart to track the daily complaints. Use one line for Lunch $($L$)$ and one line for dinner $($D$).$ Comment on any patterns that might assist you in solving complaints.

C$)$ Complete a Fishbone Diagram to suggest possible causes for these complaints.

D$)$ Create a text box and give TWO specific recommendations that you feel will help Eastern Hospital reduce complaints. These two should originate from your Fishbone diagram. Why did you choose these two specific recommendations? E$)$ Choose a teaching from one of the Quality Gurus and suggest how it might be helpful in this situation. Be sure to cite if you use any external sources.