Question: A component in a finished item you supply has experienced multiple failures after receipt by your customers. All the components for your finished product were

A component in a finished item you supply has experienced multiple failures after receipt by your customers. All the components for your finished product were purchased from outside suppliers. The final product was assembled and tested in your factory. Discuss what you did to solve the problem

make up the narrative explaining the problem how you solved it using TQ and six-sigma methodology.

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Narrative Once we became aware of the recurring failures in a component supplied for our finished product our organization immediately initiated a systematic approach to identify the root cause and im... View full answer

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