Question: a) Compute the relative customer importance for each customer need. b) Compute the importance of each technical requirement. Discuss how you would make use of

a) Compute the relative customer importance for each customer need.

b) Compute the importance of each technical requirement. Discuss how you would make use of

it in the decision-making, such as how to allocate the resources when the limited resource is given to

improve the customer needs.

c) Discuss how improving one requirement might cause a deterioration in the other technical

requirement. What suggestions would you like to give in such a situation?

a) Compute the relative customer importance for

Question 1 (15 Marks) Examine a simple House of Quality below on enhancing the quality of a course. Legend . .10 Competition Evaluation Relative Customer Importance Customer Importance Madon Small unit Sadual Learning skills Quizzes 1 4 ON Copmrehensive 5 O Practice Quiz . Whats Interesting . A . 8 Practical 8 No Exams Importance Relative Importance a) Compute the relative customer importance for each customer need. b) Compute the importance of each technical requirement. Discuss how you would make use of it in the decision-making, such as how to allocate the resources when the limited resource is given to improve the customer needs. c) Discuss how improving one requirement might cause a deterioration in the other technical requirement. What suggestions would you like to give in such a situation? Question 1 (15 Marks) Examine a simple House of Quality below on enhancing the quality of a course. Legend . .10 Competition Evaluation Relative Customer Importance Customer Importance Madon Small unit Sadual Learning skills Quizzes 1 4 ON Copmrehensive 5 O Practice Quiz . Whats Interesting . A . 8 Practical 8 No Exams Importance Relative Importance a) Compute the relative customer importance for each customer need. b) Compute the importance of each technical requirement. Discuss how you would make use of it in the decision-making, such as how to allocate the resources when the limited resource is given to improve the customer needs. c) Discuss how improving one requirement might cause a deterioration in the other technical requirement. What suggestions would you like to give in such a situation

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