Question: A consumer is more likely to complain when the _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

A consumer is more likely to complain when the __________________.
Question 5 options:
hamburger bought in a drive-thru comes with onions even though the special order said no onions
repair person is 20-minutes late
mechanic forgets to vacuum the car out after changing the oil
flowers he ordered for his wife's birthday are not delivered
icing on the cake he ordered is dark chocolate instead of milk chocolate

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