A continuous performance management process encourages ongoing conversations between managers \& their employees that focus on work progress, providing feedback, accomplishment & any necessary adjustment of goals, & development needs. True False Question 20(1.25 points ) Saved Performance reviews & feedback meetings are most effective when only the manager speaks, & the employee is not offered an opportunity to participate & provide input. True False Although it is illegal to discriminate when hiring \& firing employees, it is legal to discriminate during a performance evaluation. True False Question 18(1.25 points) Saved Performance appraisals can be used for developmental action purposes such as to train, mentor, \& coach employees as well as for administrative action purposes such as to promote, compensation, discipline, or dismiss employees. True False Question 19(1.25 points) Saved A continuous performance management process encourages ongoing conversations between managers & their employees that focus on work progress, providing feedback, accomplishment \& any necessary adjustment of goals, \& development needs. True False Management by Objective (MBO) is a performance appraisal method that specifies the performance goals that an individual and manager identify together. True False Question 15(1.25 points) Saved A performance improvement plan (PIP) refers to a plan that describes the performance changes that a poorly performing employee needs to make in a specified time period or face the alternative...termination. True False Question 16(1.25 points) Saved In an organization, who determines \& sets the standards for expected performance? the employer (the organization & its management representatives) the employee both the employer and the employee no one - Employees are free to perform (or not) without any expected standards. Eric is a Marketing Manager for a hospital. To measure his employees' performance. he has chosen to use a a behavioral observation scale (BOS). In which of the following ways does the behavioral observation scale (BOS) differ from the behaviorally anchored rating scale (BARS)? Rather than discarding many of the behavior that exemplify effective or ineffective performance, a BOS uses many of them to more specifically define all the behaviors that are necessary for effective performance. Rather than assessing which behavior best reflects the individual's performance, a BOS requires managers to rate the frequency with which the employee has exhibited (or demonstrated) each behavior during the period being rated. Those ratings are then averaged to compute an overall performance rating. Both of these Neither of these Question 14(1.25 points) Saved Management by Objective (MBO) is a performance appraisal method that specifies the performance goals that an individual and manager identify together. Performance management involves a series of activities designed to ensure that an organization gets the performance it needs from its employees. In addition, performance management is central to gaining competitive advantage. True False Question 2(1.25 points) Saved A performance appraisal may also be referred to as a performance evaluation or a performance review. True False Question 3 (1.25 points) Saved Which of the following does a performance management system do? It defines performance & makes the organization's expectations clear. It documents \& measures performance. It identifies areas of success as well as areas where development or improvement are needed & offers feedback about performance information. All of the above - It does all of these. Which of the following is NOT a measurement of employee performance? the effectiveness \& efficiency of an employee in completing work tasks the quality & quantity of the work produced by an employee the age, gender & race of an employee the attitude, behavior, & conduct of an employee as well as the employee's attendance Question 5(1.25 points) Saved Which of the following types of performance information includes customer satisfaction, timeliness of response, citizenship behaviors, & ethics? trait-based information behavior-based information results-based information none of these Question 6(1.25 points) Saved Which of the following types of performance information includes attitude, teamwork, creativity, \& values? In a multi-source (or 360 degree) performance appraisal, which of the following are allowed to provide input & share feedback about an employee's performance? the employee him/herself the employee's supervisor or manager the employee's peers or colleagues & customers all of these only the employee & his/her supervisor or manager Question 9(1.25 points) Saved There is no one best approach to measuring performance, but effective performance evaluation systems should measure both what gets accomplished (objectives) and how it gets accomplished (behaviors). True False Question 10(1.25 points) Saved Reliability is the extent to which a performance measure assesses the relevant aspects of performance while validity simply refers to the consistency of a performance measure. Which of the following types of performance information includes attitude, teamwork, creativity, \& values? trait-based information behavior-based information results-based information none of these Question 7 (1.25 points) Saved Depending on the organization, some organizations will allow employees to conduct self evaluations on their own performance. True False Question 8(1.25 points) Saved In a multi-source (or 360 degree) performance appraisal, which of the following are allowed to provide input & share feedback about an employee's performance? the employee him/herself the employee's supervisor or manager the employee's peers or colleagues & customers