A control chart to record process performance usually identifies control limits and specification limits. Which one of the following is true? A Control charts require complex statistical analysis to set them up. B Designers always set upper and lower limits. C Control limits should equal specification limits to prevent any output outside specification. D Control charts do not prevent poor quality output. As a service organization's hierarchy becomes more complex and more levels of management are added, the firm is more likely to experience ablank__________. A standards gap B delivery gap C communications gap D knowledge gap