A copy machine is available $24$ hours a day. On a typical day, the machine produces $97$ jobs. Each job takes about $4$ minutes on the machine, $3$ minutes of which is processing time and $1$ minute is setup time $($logging in$,$ defining the job$).$ About $17$ percent of the jobs need to be reworked, in which case the setup time and the processing time have to be repeated. The remainder of the time, the equipment is idle.

What is the OEE of the equipment?

Group $1($new customers$)$: $20$ percent of cases

Group $2($repeat customers$)$: $80$ percent of cases

This year, there are $50$ income tax statements arriving each week. In order to prepare the income tax statement, GV has three resources. The activities are carried out by the following three persons:

An administrative support person who processes every tax statement.

A senior accountant $($who is also the owner$)$ who processes only tax statements for new customers.

A junior accountant who only processes tax statements for repeat customers.

What is the total demand rate for each of the three resources?