Question: A critical task in creating a customer journey map is to identify: Group of answer choices all the firm's business partners contributing to the customer's

A critical task in creating a customer journey map is to identify:
Group of answer choices
all the firm's business partners contributing to the customer's journey.
all the firm's strengths, weaknesses, opportunities, and threats.
all the firm's touchpoints with its customer across the journey.
all the social media sources where the firm's reputation is discussed.

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