Question: A customer call and requests that HP replace a part. After determing that the part is under warranty. What would be your first step? Select

A customer call and requests that HP replace a part. After determing that the part is under warranty. What would be your first step? Select the correct response.

Replace it and close the service event

Valdate that the orignal part is faulty

Obtain the faulty part, repair it

,

and return it to the customer

A customer call and requests that HP replace a part. After

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