Question: A customer calls a support line for billing issues. 0 0 : 1 1 View Audio Transcript How should you respond? Ask if she has

A customer calls a support line for billing issues.
00:11
View Audio Transcript
How should you respond?
Ask if she has time to review recent charges
Advise her that you're closing the account immediately for her protection
Ask if she can confirm the information on the charges
Open a billing dispute
Give her the business telephone number for the charge and have her clarify the charges
A customer calls a support line for billing issues. 00:11 View

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