Question: A customer calls a support line for billing issues Open Document 0 0 : 1 1 View Audio Transcript How should you respond ? Give

A customer calls a support line for billing issues Open Document

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11

View Audio Transcript How should you respond

?

Give her the business telephone number for the charge and have her clarify the charges Ask if she has time to review recent charges Advise her that you're closing the account immediately for her protection Open a billing dispute Ask if she can confirm the information on the charges

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