Question: A customer calls because her internet isn't working . CUSTOMER : Someone needs to come fix my internet immediately ! need it to be able

A customer calls because her internet isn't working . CUSTOMER : Someone needs to come fix my internet immediately ! need it to be able to work from home REPRESENTATIVE : Please calm down , ma'am. An immediate fix isn't really possible. There's an outage in your area, so you'll just have until it comes back on . What, if anythingshould the representative have said instead?

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