Question: A customer is putting the car under repain. Please draw the flow chart based ou the following procedure, Use Microsof Visio, Excel template, or Lucid
A customer is putting the car under repain. Please draw the flow chart based ou the following
procedure, Use Microsof Visio, Excel template, or Lucid Chart to assist you in developing the
process flow map. Do not use any form of AI to generate the process flow chart.
The customer first needs to make an appointment. Then the employee needs to determine
whether alternative transparency such as car files is needed. If yes, then alternative
transparency is needed to be arranged. If no file is needed, then, the employee would ask the
customer to drive the car to the service center. Then the customer needs to provide personal and
auto data to the service manager. After that, the customer needs to discuss problems and needs
with the service manager. Then the service manager needs to determine whether the diagnosis is
needed. If yes, the tests need to be performed. Otherwise, the service manager determines cost
estimate and work schedule. Then, depending on whether the customer waits or return, if wait:
then the customer need to go and wait in the waiting room, and the mechanics perform work. If
the customer would not wait, then the customer just returns for pick of the car when the
mechanics work finishes. Then after the mechanics work finishes, no matter whether customer
waited in the waiting room or return for picking up the car, the customer reviews work
performance with service manager. Then the service manager would determine if follow up is
needed. After that, the customer needs to pay the bill for this repair and exit the auto shop.
Step by Step Solution
There are 3 Steps involved in it
1 Expert Approved Answer
Step: 1 Unlock
Question Has Been Solved by an Expert!
Get step-by-step solutions from verified subject matter experts
Step: 2 Unlock
Step: 3 Unlock
