A customer is trying to understand a complex billing issue and is noticeably confused by the bill he received. Most Pick One of Each Least Acknowledge the customer's confusion and offer to flag the account for payment reminders. Offer to review the bill line by line with the customer and follow up with an email summary of the charges. Acknowledge the overwhelming nature of the bills and express a wish for a more straightforward billing system. Apologize for the confusion and offer to request a simplified bill be sent