A customer of your servie experienced a service failure. Your team did an excellent job recovering from
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A customer of your servie experienced a service failure. Your team did an excellent job recovering from the failure, and the customer is very satisfied with the outcome. What does this scenario describe?
Related Book For
International Marketing And Export Management
ISBN: 9781292016924
8th Edition
Authors: Gerald Albaum , Alexander Josiassen , Edwin Duerr
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